Every resident, service user, staff member and volunteer has a right to expect that the information collected about them is used only for the purpose for which it was collected and Westmont Aged CareServices Ltd (Westmont) has the right to expect that their commercial interests are protected.
It is an express condition when volunteering that all volunteers maintain as Commercial in Confidence all information regarding Westmont during the term of employment and subsequent to any term of employment (no matter what the reason for any cessation of employment).
What this Confidentiality Agreement Includes
This confidentiality agreement includes the release to another person or persons of information, or the use of information, regarding the organisation’s processes, resident or service users details/photos or any otheroperational, financial or intellectual information that is the property of, or is specifically used by Westmont Aged Care Ltd, its Associates, Suppliers, Residents or Service Users.
This organisation is required to collect information from residents/service users or their representatives inorder to provide appropriate services to that individual.
The information we need is referred to as personaland sensitive information under the Privacy Act 1998 and the Australian Privacy Principles.
Personal Information
Basically any information which can identify a person is called personal information.
Sensitive Information
Specific information about an individual including sexual orientation, racial or ethnic origin, religious belief/affiliation or healthinformation is called sensitive information.
In the course of your volunteering, you may be involved in the collection of this type of information and you will have access to such information on residents/clients/services users and their families. This information must be kept confidential at all times.
The names of residents/clients/service users, all information about them and information on the services they are receiving must not be disclosed or discussed with other residents/clients/service users, family members or other people not involved in the provision of services to that person.
You may only release information on a resident/service user to:
that resident/service users
other health professionals where required
any family member designated as “the person responsible” by the resident/service users
their legal guardian.
Permission from the CEO, your manager or supervisor has to be obtained before releasing any suchinformation.
A proven breach of confidentiality is a serious betrayal of trust and may lead to disciplinary action and insome cases civil action.
In signing this Agreement you acknowledge that you understand your duties tomaintain confidentiality in regards to both the residents/service users and the organisation and you agree that you will not obtain, use or disclose information in any way which is contrary to the conditions set out above: