Every resident/service user and staff member has a right to expect that the information collected about them is used only for the purpose for which it was collected and Westmont Aged Care Services Ltd (Westmont) has the right to expect that their commercial interests are protected.
It is an express condition of contract engagement that all contractors/suppliers maintain as Commercial in Confidence all information regarding Westmont during the term of contract engagement and subsequent to any term of contract engagement (no matter what the reason for any cessation).
This confidentiality agreement includes the release to another person or persons of information, or the use of information, regarding the organisation’s processes, resident or service users details/photos or any other operational, financial or intellectual information that is the property of, or is specifically used by Westmont, its Associates, Suppliers, Residents or Service Users.
This organisation is required to collect information from residents/service users or their representatives in order to provide appropriate services to that individual. The information we need is referred to as personal and sensitive information under the Privacy Act 1988 and the Australian Privacy Principles. Basically any information which can identify a person is called personal information. Specific information about an individual including sexual orientation, racial or ethnic origin, religious belief/affiliation or health information including behavioural is called sensitive information.
In the course of your contractor/supplier work, you, or an employee of your organisation, may be involved in the collection of this type of information and you will have access to such information on residents/service users and their families. This information must be kept confidential at all times.
The names of residents/service users, all information about them and information on the services they are receiving must not be disclosed or discussed with other residents/service users, family members or other people not involved in the provision of services to that person.
You may only release information on a resident/service user to:
that resident/service user
other health professionals where required\
any family member designated as “the person responsible” by the resident/service user or their legal guardian
Permission from Westmont’s Director of Care/CEO or Community Care Manager has to be obtained before releasing any such information.
A proven breach of confidentiality is a serious betrayal of trust and may lead to immediate termination of contract and in some cases civil action. In signing this Agreement you acknowledge that you understand, and you have made known to your employees, your, and their duties to maintain confidentiality in regards to both the residents/service users and the organisation and you agree that you will not obtain, use or disclose information in any way which is contrary to the conditions set out above.